Customer Returns Policy

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  2. Customer Returns Policy

Ecolab values all Customers and our commitment to product quality and superior service is supported by a fair and reasonable return policy that best addresses Customer concerns and manages costs, security of return supply chain, and compliance with applicable laws.

 

This policy applies to all Customers by region and/or country and effective dates within the documents below and supersedes and nullifies all previous return policies. Ecolab reserves the right to update and change all or any portion of this policy without prior notice.

 

For purposes of this policy, a Customer is defined as any party where Ecolab ships product or equipment. This does not include where Ecolab Distributor partners ship to their direct customers. A Product consists of anything Ecolab sells not including services. Returns are subject to a standard re-stocking fee, unless due to an Ecolab error.

 

Customers may contact their designated Ecolab Sales Representative or Ecolab Customer Service with any questions related to this policy.

 

Downloads

Region scope includes the U.S. and Canada.

English

 

French Canadian

Region scope includes the U.A.E., Egypt, Pakistan, Morocco, Algeria, Israel, South Africa, Kenya, Tanzania, Uganda and Dubai.

English

Region scope includes Thailand, Singapore, Malaysia, Vietnam, Philippines, Indonesia, India, Japan, Korea, New Zealand and Australia. 

English

 

Indonesian

 

Vietnamese

 

Thai

 

Japanese

 

Korean

Region scope includes Brazil, Mexico, Argentina, Peru, Colombia, Ecuador, Puerto Rico, Bahamas, Barbados, Saint Lucia, Trinidad and Tobago, Antigua, Costa Rica, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama and Venezuela.

English

 

Spanish

 

Portuguese

Region scope includes the United Kingdom and France.

english

 

french

Region scope includes China, Macau, Taiwan and Hong Kong. 

English

Contact Us

GET IN TOUCH

With unparalleled expertise and cutting-edge technology, we partner with customers to deliver world-class results and optimized operations. Contact us to learn how we can help you.

Ecolab Latin America Headquarters
2901 SW 149th Ave., Suite 300, Miramar, FL 33027

GIVE US A CALL

Some products and services might not apply to all countries.
For more information, please contact your Ecolab representative, complete the Contact form, e-mail or call Customer Service at the corresponding address or phone number below.

Latin America Customer Service
Email: CustomerServiceLA@ecolab.com

Country Local Customer Service Phone Number
 Antigua  268-562-8741
 Argentina 
 0800-999-8313 
 Bahamas 
 242-377-5121 
 Barbados   246-428-1602 
 Brazil   0800-704-1409 
 Chile  600-241-6600 
 Colombia    57-1-414-2394 Ext. 100 - 102 - 110 
 Costa Rica   506-2436-3900 
 Ecuador   593-2-247-7-528
 El Salvador   503-2221-0069 
 Guatemala   502-2315-1200
 Honduras   504-2559-1756 
 Jamaica   876-926-0750 
 Mexico   1-800-326-2000 
 Nicaragua   505-2244-4470 
 Panama   507-232 8534 
 Peru   51-1-717-6174 
 Puerto Rico  787-796-1290 
 Saint Lucia  758-451-6900 
 Trinidad   868-225-4116
 Venezuela   58-212-263-7878 
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