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System Assurance Center

System Assurance Center

Enjoy the peace of mind that comes with knowing a team of our Experts is monitoring your water system 24 hours a day, 7 days a week, 365 days a year. Our System Assurance Center is the perfect complement to Nalco Controllers connected to the internet and is one of the key differentiated components of Nalco Water Solutions. While others may offer web connectivity, only Nalco ensures the highest level of expertise is always there to monitor and defend your system.

Contact Us


Some products and services might not apply to all countries.
For more information, please contact your Ecolab representative, complete the Contact form, e-mail or call Customer Service at the corresponding address or phone number below.

Ecolab Latin America Headquarters
2901 SW 149th Ave., Suite 300, Miramar, FL 33027

Latin America Customer Service
Email: CustomerServiceLA@ecolab.com

Country Phone Number
 Antigua  268-562-8741
 Barbados   246-428-1602 
 Brazil   0800-704-1409 
 Chile  600-241-6600 
 Colombia    57-1-414-2394 Ext. 100 - 102 - 110 
 Costa Rica   506-2436-3900 
 Ecuador   593-2-247-7-528
 El Salvador   503-2221-0069 
 Guatemala   502-2315-1200
 Honduras   504-2559-1756 
 Jamaica   876-926-0750 
 Mexico   1-800-326-2000 
 Nicaragua   505-2244-4470 
 Panama   507-232 8534 
 Peru   51-1-717-6174 
 Puerto Rico  787-796-1290 
 Saint Lucia  758-451-6900 
 Trinidad   868-225-4116
 Venezuela   58-212-263-7878 
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Differentiated Offerings from System Assurance Center

System Health Check
System Health Check
  • Program Optimization for every system with Nalco Water's proprietary modeling software
  • Best Practices for Controller Configuration
  • Comprehensive Diagnosis Summary Report
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24/7/365 Alarm Management
  • Round-the-clock system surveillance
  • An immediate phone call for emergency alarms
  • Customer Alarm Capabilities individualized to your needs
SAC Remote Control Assistance
Remote Controller Assistance
  • On-demand change requests
  • Adjust product feed or blowdown when on-site personnel are unavailable
  • User Access changes to meet Security Best Practices on the controller
System Assurance Center
Customer Success Stories

3D TRASAR™ Technology and System Assurance Center help save plant assets from process acid leak. Read More.

Quick detection of high oxidant levels by 3D TRASAR™ Technology for Membranes and System Assurance Center prevents membrane damage. Read More.

3D TRASAR™ Technology and System Assurance Center prevent costly damage to critical cooling equipment. Read More

3D TRASAR™ Technology for Membranes and System Assurance Center play a critical role in preventing membrane replacement at a brewery. Read More.

3D TRASAR™ Technology and swift action by the System Assurance Center prevent off-hours condenser leak. Read More.