Refined Knowledge

Imagine a world where streams of data are transformed into organized, actionable knowledge. An integrated platform that enables you to access the information you need to make faster, smarter decisions. A collaborative process that helps you discover solutions to today’s challenges and seize tomorrow’s opportunities. With Refined Knowledge, we bring the right data to the right people at the right time to positively impact critical petroleum operations around the world.
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Some products and services might not apply to all countries.
For more information, please contact your Ecolab representative, complete the Contact form, e-mail or call Customer Service at the corresponding address or phone number below.

Ecolab Latin America Headquarters
2901 SW 149th Ave., Suite 300, Miramar, FL 33027

Latin America Customer Service

Country Phone Number
 Antigua  268-562-8741
 Barbados   246-428-1602 
 Brazil   0800-704-1409 
 Chile  600-241-6600 
 Colombia    57-1-414-2394 Ext. 100 - 102 - 110 
 Costa Rica   506-2436-3900 
 Ecuador   593-2-247-7-528
 El Salvador   503-2221-0069 
 Guatemala   502-2315-1200
 Honduras   504-2559-1756 
 Jamaica   876-926-0750 
 Mexico   1-800-326-2000 
 Nicaragua   505-2244-4470 
 Panama   507-232 8534 
 Peru   51-1-717-6174 
 Puerto Rico  787-796-1290 
 Saint Lucia  758-451-6900 
 Trinidad   868-225-4116
 Venezuela   58-212-263-7878 
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Welcome to a new era in real time, information management.
Welcome to Refined Knowledge. 

Oil & Gas Challenge:

  • Margins for refining are slimmer than ever
  • Refineries work above design capacity
  • Refiners must go years without a shutdown

The Problem: Where's the Data?

  • Process data held in various “islands of information”
  • Performance data was collectedly manually
  • Personal Service Reports (PSRs) were time-consuming

The Solution: Refined Knowledge

  • Centralized data collection
  • Condition based maintenance and performance optimization
  • Role-based visibility into plant operations and performance
  • On-demand Summary and KPI info to customers and Nalco Champion

Actionable Knowledge from Refined Data that delivers greater value to Nalco Champion customers.


Refined Knowledge Tool Features Benefits
System Assurance Monitoring Best Practices
  • Service plans with limits defined by recognized industry experts for over 50 specific applications
  • Quality of service is consistent with best practices on a global basis
  • Asset integrity assurance>
  • Cost of program minimized
  • Return on treatment investment maximized across enterprise
  • Near Real-Time Automated Exception Reporting and Escalation of Conditions Monitoring
  • Integrates process safety management work processes for critical operating/monitoring parameters
  • Near real-time performance management
  • Asset integrity assurance
  • Return on treatment investment maximized across enterprise
  • Assist with Regulatory Compliance (ie API 754)
  • Benchmarking Across Enterprise
  • Client SMEs can identify improvement opportunities from across enterprise assets
  • Return on treatment investment maximized across enterprise
  • Benchmarking of Similar Applications
  • Clients can leverage NalcoChampion’s experience as the largest and most experienced treatment supplier for critical assets
  • Asset availability enhancement
  • Return on treatment investment maximized across enterprise
  • KPI Dashboards
  • Operational excellence is visible and transparent
  • Accountability for treatment program execution
  • Asset availability enhancement
  • Return on treatment investment maximized across enterprise
  • Data Aggregation to Cloud
  • NalcoChampion can mine key learnings for your enterprise through largest field engineering team deployed in Refining and Petrochemicals facilities
  • Individual spreadsheets and databases of other treatment suppliers are not leverageable learnings
  • Advanced data security protection
  • IP security
  • Efficient knowledge sharing
  • Asset availability enhancement
  • Assist with Regulatory Compliance (ie API 754)
  • Supplier Management Portal
  • Provide transparent visibility to all treatment program KPIs and profit improvement projects led by NalcoChampion
  • Return on treatment investment maximized across enterprise
  • Asset availability enhancement