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Distributor Returns Policy

Ecolab values all Distributors and our commitment to product quality and superior service is supported by a fair and reasonable return policy that best addresses Distributor concerns and manages costs, security of return supply chain, and compliance with applicable laws.

This policy applies to all Distributors by region and/or country, is effective on the dates within the documents below and supersedes and nullifies all previous return policies. Ecolab reserves the right to update and change all or any portion of this Policy without prior notice.

For purposes of this Policy, a Distributor is defined as a party that purchases Ecolab Products or equipment for the purpose of reselling such Product or equipment to an End User. This policy applies to purchases made by a Distributor, prior to the Distributor’s resale of the Product to an end user. A Product consists of anything Ecolab sells not including services. Returns are subject to a standard re-stocking fee, unless due to an Ecolab error.

Distributors may contact their designated Ecolab Sales Representative or Ecolab Customer Service with any questions related to this Policy.

United States, Canada

Download the appropriate language Ecolab Distributor Returns Policy below:

Latin America

Download the appropriate language Ecolab Distributor Returns Policy below:

Asia Pacific
Download the appropriate language Ecolab Distributor Returns Policy below:

Contact Customer Service


Some products and services might not apply to all countries.
For more information, please contact your Ecolab representative, complete the Contact form, e-mail or call Customer Service at the corresponding address or phone number below.

Ecolab Latin America Headquarters
2901 SW 149th Ave., Suite 300, Miramar, FL 33027

Latin America Customer Service
Email: CustomerServiceLA@ecolab.com

Country Phone Number
 Antigua  268-562-8741
 Barbados   246-428-1602 
 Brazil   0800-704-1409 
 Chile  600-241-6600 
 Colombia    57-1-414-2394 Ext. 100 - 102 - 110 
 Costa Rica   506-2436-3900 
 Ecuador   593-2-247-7-528
 El Salvador   503-2221-0069 
 Guatemala   502-2315-1200
 Honduras   504-2559-1756 
 Jamaica   876-926-0750 
 Mexico   1-800-326-2000 
 Nicaragua   505-2244-4470 
 Panama   507-232 8534 
 Peru   51-1-717-6174 
 Puerto Rico  787-796-1290 
 Saint Lucia  758-451-6900 
 Trinidad   868-225-4116
 Venezuela   58-212-263-7878 
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